Shipping Policy

Protect Your Shipments with Navidium Shipping Protection

Due to a significant increase in damaged and lost shipments, we now enable Navidium Shipping Insurance by default for all orders to protect you. You can choose to disable this insurance, but by doing so, you accept the risk of damage or loss. Please note that most carriers only provide $100 in default coverage.

With Navidium Shipping Protection, if your order is damaged, lost, or delivered but not received by the carrier, we will reship it free of charge. If a replacement is not possible, we will refund your money.

Shipping Protection is non-refundable.

Shipping Protection cannot be canceled after the order has been placed.

What is considered a lost package:

A shipment that the courier shows as "delivered" but you haven't received it.

Domestic shipments where tracking shows "in transit" for 7 days or more.

International shipments where tracking shows "in transit" for 30 days or more.

What is considered a damaged package:

Items damaged in transit. Part of your order is lost because the box/package was opened during shipping.

Not Covered:

GPS location or photographic evidence of delivery to your residence or safe place.

Loss or return of package to sender due to incorrect address information provided by the customer.

We reserve the right to deny claims due to insurance fraud and/or abuse.

Orders not yet shipped.

Orders held by customs.

Delayed delivery.

What happens if you deselect Navidium Shipping?

Navidium Shipping Protection is optional. If you deselect Shipping Protection, we are not responsible for lost or stolen packages, including packages that have been confirmed delivered but not yet received by the carrier.

If Navidium Shipping Protection is not purchased, customers are responsible for filing claims with the carrier for lost, stolen, or damaged packages. If a package is lost in transit, please use the resources below to file a claim with the carrier.

United States Postal Service: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/support/file-a-claim.page

FedEx: https://www.fedex.com/en-us/customer-support/claims.html

If a package is lost, stolen, or shown as delivered but not received by the carrier, and insurance is not purchased, we will not reship or refund the package.

How to submit a claim:

Please submit your claim here. Our customer service staff will assist you within 1 business day.

What to include in your claim email:

Subject: Shipping Insurance Claim for order <insert order number>. Your order number can be found in your order confirmation email.

Description of the issue.

If there is damage, please provide photographic evidence.

Please allow 7 days for shipped orders. These orders typically arrive within 2-3 days.

We will continue to track your package. If your package is found lost, we will require it to be returned to us at our expense.

What happens after you submit a claim:

After submitting your claim, please allow 7 business days for us to process your claim.

Once your claim is approved, we will send you a replacement item (if available) or refund your payment method on file.